
Full refunds on applicable items will be paid to your card and Maple Prime will pay to have it shipped back to us. Maple Prime is dedicated to customer satisfaction, and we hope that you are satisfied with each and every product you get from us. It’s important to note that all deliveries are subject to variance due to availability and shipping issues, but we do everything we can to get your items to you in a timely fashion. Sometimes, depending on the volume of orders, it can take up to 3 business days for your order to ship out. We aim to ship all orders within 1 business day.


We are not responsible for any import Duties, Taxes or Fees, that your order may be subjected to, by your government. IMPORTANT NOTE: Most orders arrive duty free. If you are an international customer, then we can still offer you very competitive international shipping rates.Īll international deliveries cost $14.99 for the first item and $3.99 for each additional one. It can take 1-3 business days for you to receive your package, once your order is shipped. The cost is $9.99 on all domestic orders. We ship from Brooklyn NY, it can take 3-5 Business days for you to receive your package, once your order is shipped. Unless otherwise selected during checkout, Maple Prime uses ground shipping via USPS, UPS or FedEx. We negotiate with our shipping vendors, to get our customer the best rates.Īll orders will be offered Free standard domestic shipping. Maple Prime is dedicated to customer satisfaction, and that means we do everything we can to get your orders to you as quickly as possible.

If a return shipping label is provided via email, please print the label and tape it to the shipping carton. If when you receive your purchase, there are any noticeable discrepancies or damages, or if the item is not what was ordered, please contact at within 5 days of receipt of your shipment to make the necessary corrections. ANY ITEM PURCHASED AT OR BELOW THE REGULAR PRICE, INCLUDING ANY PRODUCTS WITH OFFERS OR DISCOUNTS, WILL NOT BE RETURNED FOR ANY REASON.

ANY SIGNS OF WEAR, DAMAGES, OR REMOVAL OF PARTS, WILL RESULT IN REFUSAL OF YOUR RETURN. All returned or exchanged items must be in new condition, in their original packaging, and must include all packing material, blank warranty cards, manuals, and accessories. (Please see our note below regarding Special Orders).Īll purchases, accessories, serial numbered security tags (if provided), and packing materials must be in new condition to avoid refusal of the returned merchandise or restocking fees. NOTE: the cost of shipping will be deducted from your total refund. If you are not satisfied with your purchase, you may exchange or return it for a refund (excluding shipping and handling charges) within 30 days from shipping from our warehouse.
